Terms and Conditions

By making a reservation or staying with us, you agree to comply with the following terms and conditions. Please read them carefully before confirming your booking.

1. Booking and Confirmation

• All bookings are subject to room availability and confirmation by the property.

• Reservations can be made directly via our official website, phone, email, or through authorized booking platforms.

• A valid email address and contact number must be provided at the time of booking.

• Guests are required to present a valid passport or national ID at check-in.

2. Rates and Payments

• All room rates are quoted in Sri Lankan Rupees (LKR) and United States Doller (USD) and are subject to change without prior notice.

• The rates are per room, per night, and include applicable government taxes unless otherwise stated.

• Payment can be made via cash, bank transfer, or accepted credit cards.

• For special promotional or non-refundable bookings, the full payment may be charged at the time of booking.

3. Check-In and Check-Out Policy

• Check-in time: 1:00 PM

• Check-out time: 11:00 AM

• Early check-in or late check-out may be granted based on availability and may incur additional charges.

• Guests must present a valid form of identification at check-in.

4. Cancellation and Refund Policy

We understand that plans can change. Our cancellation terms are as follows:

• Free cancellation up to 7 days before the scheduled check-in date.

• Cancellations made within 7 days of arrival will be charged 50% of the total booking amount.

• Cancellations made within 48 hours of arrival or in case of a no-show will be charged 100% of the booking amount.

• Non-refundable bookings or special promotional rates are not eligible for refunds.

• For group bookings (3 rooms or more), cancellations made within 14 days of arrival will incur a 50% charge, and within 7 days, 100%.

5. Guest Responsibilities

To ensure a pleasant stay for everyone:

• Smoking is strictly prohibited inside the rooms and common areas.

• Pets are not allowed on the property.

• The use of illegal drugs, weapons, or any disruptive behavior is not permitted.

• Guests are responsible for maintaining cleanliness and care of the property and its furnishings.

• Any damage caused to hotel property during the stay will be charged to the guest’s account.

6. Children and Extra Beds

• Children are welcome at the property.

• Extra beds or baby cots are available on request, subject to availability and additional charges.

• Parents or guardians are responsible for supervising children at all times.

7. Liability Disclaimer

• Heritage Kandy City Bungalow is not responsible for loss, damage, or theft of personal belongings during your stay.

• Guests are encouraged to use in-room safety lockers (if available) or hand valuables to the reception for safekeeping.

• The property is not liable for injuries, accidents, or illnesses that occur on the premises, except in cases of proven negligence.